Refund and Returns Policy

Effective Date: June 19, 2026

Thank you for shopping with Alpha City Traders. We aim to provide high-quality rugged laptops, tablets, and technology solutions. Please read our Refund and Returns Policy carefully before making a purchase.

1. Returns Eligibility

Customers may request a return if:

The product received is damaged or defective
The wrong product was delivered
The product does not match the confirmed order details

To be eligible for a return:

The product must be returned in its original condition
All accessories, chargers, packaging, and included items must be returned
The product must not be damaged due to misuse, accidental damage, or unauthorized repairs

2. Return Period

Return requests must be made within 7 days of receiving the product.

Requests submitted after the return period may not be accepted.

3. Non-Returnable Items

Returns may not be accepted for:

Products damaged due to customer misuse
Items with physical damage after delivery
Products modified, repaired, or opened by unauthorized technicians
Missing accessories or incomplete packages
Clearance or special-order products (unless defective)

4. Refund Policy

After receiving and inspecting the returned product:

Approved refunds will be processed using the original payment method where possible
Refund processing times may vary depending on payment providers
Shipping or delivery charges may not be refundable unless the issue was caused by Alpha City Traders

5. Product Replacement

Instead of a refund, customers may request a replacement if:

The same product is available in stock
The returned product meets our return requirements

Replacement approval depends on product inspection.

6. Warranty Claims

Many rugged laptops and tablets may include manufacturer or seller warranty coverage.

Warranty terms may vary depending on:

Product brand
Product condition
Warranty agreement provided at purchase

Please contact our support team for warranty-related assistance.

7. Shipping Returns

Customers are responsible for safely packing returned items.

Return shipping costs may be the customer’s responsibility unless:

The wrong item was delivered
The product arrived damaged or defective due to our error

8. Order Cancellation

Orders can be cancelled before processing or shipment.

Once an order has been dispatched, the return process will apply.

9. Contact Us

For refund, return, or warranty assistance, please contact:

Alpha City Traders
Website: alphacitytraders.com
Email: info@alphacitytraders.com